Providing value to our customers  is CMC’s most important building block. Through exceptional and timely support and an established formal escalation procedure we can guarantee our customers the highest achievable uptime and lowest life cycle costs.

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Technical Support Team

CMC trained technicians and engineers offer onsite value-added services to assist your systems and production.

  • CMC machine installation and commissioning
  • Production start up support
  • Production issue support
  • Technical advice and consulting
  • Trouble shooting
  • Technical training
  • Machine relocations

Remote Support Team

Support to CMC machines is just a click away. Our engineers provide remote diagnostic  and guide customers on trouble shooting to identify and clear any technical incident quickly and efficiently

  • Remote software support
  • Remote hardware support
  • New CMC 3D Support

Download CMC Software for Remote Support

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Service SLAs

Our service portfolio can be tailored to your needs in order to meet specific requirements, ensure efficiency, a high degree of productivity and minimize operational risks.

  • Full Service Contracts 7x24x365
  • On site engineers
  • On-call contracts with on demand technical support
  • Maintenance contracts and spare part provision
  • Self-maintained contract with direct preventive maintenance coverage

Spare Parts

CMC’s genuine spare parts comply with our strict quality standard: they are available from CMC and their authorised dealers and distributors only.  Parts and premium consumables  are stocked in our central warehouse in Italy and shipped worldwide within 24 hours from the order. Genuine spare parts truly maintain your CMC machine to the same high standards it was built.

Benefits of ordering CMC certified spare parts:

  • Quality assurance
  • Technical advice
  • Fast delivery
  • One year guarantee
  • On-site replacement by CMC technical team available on demand
  • Bespoke  spare parts kit/packages

CMC Training

Supported by a dedicated Training and Research Centre under the same CMC roof, CMC offers their customers intensive training to provide the necessary  knowledge  to operate and maintain the systems, as well as trouble shoot operations to benchmark operational efficiency. Periodical training to distributors ensure the that have an in-depth knowledge of our solutions to sell and support products in their region.

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